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Frequently Asked Questions

Are the products safe for sensitive skin?

Yes, they are, the products are developed for people with skin issues and aid in the healing process of most skin conditions.  If you are unsure, please test on a small patch of skin first.  Refer to each product for ingredients list.

Is the Healing Balm safe for babies?

The Baby Balm is safe for babies from new-born, it contains 100% natural ingredients and does not include any essential oils.

The standard Healing Balm is best suited from 12 months and up.

Where do I store my products?

The products are best stored away from direct sunlight in a cool dry place.

Do the products have an expiry date?

We recommend using the products within 12 months of opening.

What ingredients are in the products?

Please refer to each product on our Shop page for the ingredients.  We use organic where possible.  The plants we use are grown on our property in Northland and all products are handcrafted by us.

Are the products Vegan?

Our Face Care range, Wily Lily Moisturiser, Hibiscus Cream Cleanser & Face Washes are all Vegan and we offer a Vegan Healing Balm, the non-vegan products contain beeswax.

How much is shipping within New Zealand?

We have a flat rate of $5.00 and free freight for orders over $50.00

Orders are sent tracked – no signature required

How much is it to ship overseas?

Rates vary per country – add your items to the cart to work out your shipping cost – all orders are sent tracked.  Any duties or customs charges are the customers cost.  Due to Covid 19 please expect delays to the standard delivery times.

If you have a question, we’d love to help, please feel free to message us hello@naturespond.nz